Why is it in the news?

• The Consumer Affairs Secretary has stated that integrating artificial intelligence into the ‘e-Jagriti’ portal will aid in reducing the backlog of pending cases in consumer courts.

About the portal

• e-Jagriti is a portal designed for consumer commissions, aimed at streamlining consumer dispute resolution processes.
• The portal’s primary goal is to offer a simple, fast, and cost-effective solution for resolving consumer disputes at all levels.
• It falls under the purview of the Department of Consumer Affairs, Ministry of Consumer Affairs, Food, and Public Distribution.

Salient Features

• e-Jagriti integrates various consumer grievance platforms such as the Online Case Monitoring System (OCMS), E-Daakhil, and the National Consumer Dispute Redressal Commission (NCDRC) onto a single platform.
• It includes modules for case filing, online fee payment, and case monitoring, facilitating the disposal of cases across all consumer commissions.
• The portal employs AI technology for smart search functionality on archived consumer complaints, cases, and judgments, enhancing efficiency.
• e-Jagriti features a virtual court facility, providing convenient and accessible resolution of consumer complaints.
• By reducing the time of case disposal, multiple hearings, and physical court appearances, e-Jagriti ensures effective and fast decisions and disposals in all Consumer Commissions.