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e-Jagriti Portal

Why is it in the news?

  • The Consumer Affairs Secretary has stated that integrating artificial intelligence into the ‘e-Jagriti’ portal will aid in reducing the backlog of pending cases in consumer courts.

About the portal

  • e-Jagriti is a portal designed for consumer commissions, aimed at streamlining consumer dispute resolution processes.
  • The portal’s primary goal is to offer a simple, fast, and cost-effective solution for resolving consumer disputes at all levels.
  • It falls under the purview of the Department of Consumer Affairs, Ministry of Consumer Affairs, Food, and Public Distribution.

Salient Features

  • e-Jagriti integrates various consumer grievance platforms such as the Online Case Monitoring System (OCMS), E-Daakhil, and the National Consumer Dispute Redressal Commission (NCDRC) onto a single platform.
  • It includes modules for case filing, online fee payment, and case monitoring, facilitating the disposal of cases across all consumer commissions.
  • The portal employs AI technology for smart search functionality on archived consumer complaints, cases, and judgments, enhancing efficiency.
  • e-Jagriti features a virtual court facility, providing convenient and accessible resolution of consumer complaints.
  • By reducing the time of case disposal, multiple hearings, and physical court appearances, e-Jagriti ensures effective and fast decisions and disposals in all Consumer Commissions.
National Consumer Dispute Redressal Commission (NCDRC)

·       A quasi-judicial commission established in 1988 under the Consumer Protection Act of 1986.

·       Headed by a sitting or retired Judge of the Supreme Court of India or a sitting or retired Chief Justice of the High Court, with its head office located in New Delhi.

·       NCDRC has jurisdiction to entertain complaints valued at more than two crore and holds appellate and revisional jurisdiction over orders of State Commissions or Districts.

·       Any person aggrieved by an order of NCDRC may prefer an appeal to the Supreme Court of India within 30 days.

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