Why is it in the news?
- The Consumer Affairs Secretary has stated that integrating artificial intelligence into the ‘e-Jagriti’ portal will aid in reducing the backlog of pending cases in consumer courts.
About the portal
- e-Jagriti is a portal designed for consumer commissions, aimed at streamlining consumer dispute resolution processes.
- The portal’s primary goal is to offer a simple, fast, and cost-effective solution for resolving consumer disputes at all levels.
- It falls under the purview of the Department of Consumer Affairs, Ministry of Consumer Affairs, Food, and Public Distribution.
Salient Features
- e-Jagriti integrates various consumer grievance platforms such as the Online Case Monitoring System (OCMS), E-Daakhil, and the National Consumer Dispute Redressal Commission (NCDRC) onto a single platform.
- It includes modules for case filing, online fee payment, and case monitoring, facilitating the disposal of cases across all consumer commissions.
- The portal employs AI technology for smart search functionality on archived consumer complaints, cases, and judgments, enhancing efficiency.
- e-Jagriti features a virtual court facility, providing convenient and accessible resolution of consumer complaints.
- By reducing the time of case disposal, multiple hearings, and physical court appearances, e-Jagriti ensures effective and fast decisions and disposals in all Consumer Commissions.
| National Consumer Dispute Redressal Commission (NCDRC)
· A quasi-judicial commission established in 1988 under the Consumer Protection Act of 1986. · Headed by a sitting or retired Judge of the Supreme Court of India or a sitting or retired Chief Justice of the High Court, with its head office located in New Delhi. · NCDRC has jurisdiction to entertain complaints valued at more than two crore and holds appellate and revisional jurisdiction over orders of State Commissions or Districts. · Any person aggrieved by an order of NCDRC may prefer an appeal to the Supreme Court of India within 30 days. |
